Privacy Policy
SmartBird (“we”, “us”) provides global network acceleration primarily through our website and client applications. We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and disclose your personal information. Except as stated here, we will not disclose your information to third parties without your prior consent. Please read this policy carefully before using smrtbird.com and related services.
1. Our privacy commitments
We respect and protect user privacy. We do not log user traffic content—we do not record the substantive payload of your communications for session monitoring or profiling. We want you to understand what we collect, what we do not collect, and how we handle information. We do not collect logs of your network activity, including browsing history, traffic content, communications, or DNS queries. We also do not store connection logs that could be used to identify your specific online behaviour (for example, we do not associate your real IP with destinations you access in that manner). Any minimal connection metadata required to operate the service is handled as described in our product documentation and applicable law.
2. Consent
This Privacy Policy is designed to help us serve you. It covers personal data you provide by using our website, clients, and related services.
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy and to our collection and use of information as described here.
3. Collection and use of information
We do not sell or rent your personal information for third-party marketing. We may share or entrust information to third parties only when necessary, for example:
- Analytics, statistics, customer support, or cloud infrastructure to improve the product and keep the service secure and stable;
- Sending service or security notices to contact details you provide, or responding to support requests;
- Where required by law or with your explicit consent.
We use your personal information only for the purposes described in this policy. We do not sell your personal information to third parties.
4. Transfer and cross-border processing
Our service may rely on servers and vendors in multiple regions worldwide, so your information may be processed or stored outside your country or region. When we transfer your information, we take reasonable steps to protect it.
You understand and agree that, as necessary to provide the service and perform our agreements, your information may be transferred across borders as described in this policy.
5. Security
You are responsible for safeguarding your account credentials, avoiding disclosure of passwords to others, and being cautious when sharing sensitive information through unofficial channels (unknown phone, email, or links).
Where appropriate, we use industry-standard measures (such as encryption in transit and at rest, and access controls) to protect information against unauthorised access, alteration, loss, or disclosure.
Access to personal information by our employees, contractors, and agents is limited; they may access it only when necessary to operate, develop, or improve the service, and are bound by confidentiality obligations.
6. Third-party websites
Our website or service may contain links to third-party sites operated independently. We do not control their privacy practices and are not responsible for their policies or content. We encourage you to read their privacy terms when you leave our site.
7. Consent, age, and accounts
By using our website, clients, or related services, you agree that we may process your information in accordance with our Terms of Service and this Privacy Policy.
The service is intended for adults aged 18 or older. If you believe a minor has provided personal information without parental consent, please contact us using the channels published on smrtbird.com and we will investigate promptly.
8. Applicable law and lawful requests
Protecting user information and communications confidentiality is important to us. Where permitted by law, we may disclose information when required by applicable law or by a lawful request from competent authorities.
We adhere to a data minimisation principle and do not collect comprehensive logs of your online activity in the manner described under “Our privacy commitments” above.
9. Users in the European Union (GDPR)
We aim to respect privacy globally by limiting what we collect and, where feasible, giving you control over your personal data. If you are in the European Economic Area (EEA) and the General Data Protection Regulation (GDPR) applies, we may rely on the following legal bases:
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Performance of a contract, for example:
- Providing the services and applications you request;
- Managing subscriptions, payments, and billing;
- Providing customer support.
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Legitimate interests (where they are not overridden by your rights and freedoms), for example:
- Improving the quality, reliability, and effectiveness of our website, services, and applications;
- Communicating with you about the service, sending necessary notices, and requesting feedback.
- Your consent — where required by law, you may withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).
Where applicable law allows, you may contact us to exercise GDPR rights such as access, rectification, erasure, restriction, data portability, and objection. Write to support@smrtbird.com or use other support channels published on smrtbird.com (help centre, or official community, as announced from time to time).
10. Changes to this policy
We may update this Privacy Policy to reflect legal, regulatory, or business changes. If an update materially affects your rights, we will notify you by reasonable means. Continued use of the website or services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
SmartBird（以下简称「我们」）主要通过网站与客户端提供全球网络加速服务。我们非常重视您的隐私，并致力于保护您的个人信息安全。本隐私政策将说明我们如何收集、使用、存储与披露您的个人信息。除本政策另有规定外，在未征得您事先同意的情况下，我们不会将这些信息对外披露或向第三方提供。请在使用 smrtbird.com 及相关服务前仔细阅读本政策。
一、我们的隐私承诺
我们尊重并全力保护用户隐私。我们不记录用户流量内容（通信载荷），亦不以会话监控或画像为目的记录您通信的实质数据。我们希望您了解我们收集的信息、不收集的信息，以及我们如何收集、使用和存储信息。我们不收集您的网络活动日志，包括不记录浏览历史、流量内容、通信内容或 DNS 查询。我们也不存储可用于识别您具体上网行为的连接日志（例如不将您的真实 IP 与访问目标进行关联记录）。为提供服务所必需的最少连接元数据（若有）的处理方式以本产品技术说明及适用法律为准。
二、同意
我们制定本隐私政策，请您仔细阅读，以帮助我们向您提供满意的服务。本政策涵盖您通过使用本网站、客户端及相关服务而向我们提供的个人资料。
使用本网站或相关服务，即表示您已阅读并同意本隐私政策，并同意我们按照本政策收集与使用相关信息。
三、信息收集与使用
我们不会为满足第三方营销目的而出售或出租您的个人信息。在下列情形下，我们可能与第三方共享或委托处理必要信息：
- 使用第三方分析、统计、客服或云基础设施以改进产品与保障服务安全、稳定运行时；
- 通过您提供的联系方式向您发送服务通知、安全提示，或回应您的客服请求；
- 法律法规规定或经您明确同意的其他情形。
我们仅将您的个人信息用于本政策所列目的，不会将您的个人信息出售给第三方。
四、信息传输与跨境
我们的服务可能依赖分布在全球或不同地区的服务器与供应商，因此您的信息可能被传输至您所在国家或地区以外的地方进行处理与存储。每当我们传输您的信息时，我们会采取合理措施保护其安全。
您理解并同意，为提供本服务及履行服务条款所必需，您的信息可能按照本政策说明进行跨境或跨地区传输。
五、信息安全
您亦有责任妥善保管账户信息，避免向他人泄露登录密码，并谨慎通过非官方渠道（如来历不明的电话、邮件或链接）提供敏感信息。
在必要范围内，我们采用符合业界惯例的安全措施（如传输与存储加密、访问控制等）保护信息，防止未经授权的访问、篡改、毁损或泄露。
我们的员工、承包商与代理人对个人信息的访问受到限制；仅在为运营、开发或改进服务所必需时方可接触相关信息，并受保密义务约束。违反义务者可能承担纪律责任乃至法律责任。
六、第三方网站
本网站或服务中可能包含指向第三方网站的链接。该等网站由第三方独立运营，其隐私实践不受我们控制，我们不对其隐私政策或内容承担责任。建议您在离开本站后阅读该等第三方的隐私条款。
七、同意、年龄与账户
使用本网站、客户端及相关服务，即表示您同意按照我们的服务条款与本隐私政策处理您的信息。
本服务面向年满 18 周岁的成年人。若您认为未成年人在未获监护人同意的情况下向我们提供了个人信息，请通过下文联系方式与我们联系，我们将尽快核实处理。
八、适用法律与执法请求
保护用户信息与通信机密是我们的重要目标。在适用法律允许的范围内，我们可能根据法律法规或有权机关的合法要求披露必要信息。
再次说明：我们坚持最小化收集原则，不以上文「隐私承诺」所描述之方式收集您的完整上网活动日志。
九、欧盟用户（GDPR 说明）
我们致力于在全球范围内尊重用户隐私，并通过限制数据收集范围、在可行范围内为用户提供对其个人信息的控制权来落实这一原则。若您位于欧洲经济区（EEA），在适用《通用数据保护条例》（GDPR）的情况下，我们可能在下列法律依据下处理本政策所述数据：
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履行合同，例如：
- 向您提供所请求的服务与应用程序；
- 管理订阅、处理付款与账单；
- 提供客户支持。
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合法利益（在不影响您权利与自由的前提下），例如：
- 改进网站、服务与应用程序的质量、可靠性与有效性；
- 就服务与产品与您沟通、发送必要通知并征求反馈。
- 征得您的同意——在适用法律要求时，您可随时撤回同意（不影响撤回前基于同意处理的合法性）。
在适用法律允许的范围内，您可就 GDPR 所规定的访问、更正、删除、限制处理、数据可携带、反对处理等权利与我们联系。请发送邮件至 support@smrtbird.com，或通过 smrtbird.com 公示的帮助中心、其他电子邮件或官方社群（以届时公示为准）。
十、隐私政策的变更
我们可能根据适用法律、监管要求或业务变化不时更新本隐私政策。若修订可能对您的权利产生实质影响，我们将通过合理方式提示您；您继续使用本网站或服务即表示接受更新后的政策。建议您定期查阅本页面。